Everything you need to know about coming along to QH.
How to find us
Information on getting here is available here.
Bags and belongings
Security may carry out bag checks when you enter the building. Although we have no strict rules about bag size we would ask that for everyone's comfort you bring as little as possible with you. To comply with Scottish Licensing laws, any alcohol brought in from outside will be confiscated and we ask that you do not bring in drink cans or food either.
Cloakroom
We do not have a cloakroom so please try to avoid bringing large bags with you.
Toilets
Individual toilet cubicles are located on the upper mezzanine level where a one-way system of entry and exit is in place. These toilets are accessed via the stairs in the bar area. Ladies toilets on the ground level are located on the south side of the auditorium. Two accessible toilets are located towards the back of the bar on the left.
Free period products are available in all toilets so please help yourself to what you need.
Photography
We do not have a blanket policy on photography and filming as this is often up to the individual artist or promoter. Please refer to signs on the night and do not take photos or record video if you are specifically requested not to. Professional photography/videography is not permitted without prior consent.
We may sometimes take photographs for our own purposes, in which case notices will be around the venue. If you have any issues with your image being used in marketing please speak to an Usher.
Meet & greet / VIP tickets
Promoters sometimes offer tickets with added benefits such as photo opportunities, a chance to sit in on the soundcheck and limited edition merchandise. These tickets aren't usually sold through The Queen's Hall so your ticket provider will give you details ahead of the event.
Showing your ticket on entry
We encourage everyone with a mobile device to select the 'e-ticket' option rather than choosing printed tickets. You can show this on your mobile device screen when you arrive.
There are also options for collecting physical tickets at the Box Office or having them posted to you for a small fee.
Tickets purchased elsewhere
If you have issues or questions about tickets purchased from another outlet, you will need to contact them directly. We cannot advise on the terms and conditions of tickets which were not bought through The Queen's Hall. We strongly recommend against buying tickets from the first site that may pop up on an Internet search, as we will have no record of your ticket details and may refuse entry.
Merchandise / Programmes
Many artists and promoters choose to sell merchandise such as t-shirts and posters. This will be available in the bar area. Some classical concerts have programmes available, which you can purchase from an Usher. These will sometimes need to be paid for with cash; to find the closest cash machine, turn right out of the front of building and cross diagonally at the crossroads where there are machines at Sainsbury's.
WiFi
Public WiFi is available throughout The Queen's Hall on the network called, unsurprisingly, QueensHall. You will need to enter a couple of details in order to sign up to use this, but it's a quick and painless process.
Age restrictions
If a show has an age restriction, it will be written on the event page. In general, all unrestricted (standing) gigs, where there is no seat number on your ticket, are for over 14s only. Anyone under the age of 16 must be accompanied by an adult. Other shows may have age restrictions or age guidance dependent on the content. If you are unsure, please contact the Box Office on +44 (0)131 668 2019 or by emailing boxoffice@queenshalledinburgh.org.
Respect for others
The Queen's Hall does not tolerate antisocial or abusive behaviour towards our staff or other customers. If you are asked not to do something it will be for a good reason (often at the request of the artist or their management) and to enhance the collective experience for everyone to enjoy. Please be respectful of this.
Remember that our staff are humans too who will do what is in their power to help you. They are just trying to do their job, so do not speak to them in a way that you wouldn't want to be spoken to yourself.
We don't like having to say this as 99% of our audiences are wonderful and lovely, but sadly it is the 1% who can ruin it for everyone. Please don't be that 1%!
Reporting issues
If you experience aggressive or anti-social behaviour from other customers please speak to a member of staff immediately. The Queen's Hall does not tolerate this kind of behaviour to customers, performers or staff and will take the appropriate action, which may include calling the police.
If you have an issue with any aspect of your event experience, please speak to a member of staff on the night as they will do their best to resolve this there and then whenever possible.
CCTV
The Queen's Hall has CCTV monitoring for the protection of customers, performers, staff and the building. By attending an event you consent to being filmed.
FAQs
Other questions about your visit may be answered on our Frequently Asked Questions page.